From the Memo Board: December 2020

Dates to Know

December 1 – October Financial Reports will be due for US Missionaries.

December 1 – November Financial Reports will be due for Non-Resident Missionaries.

December 13 – All prayer letters mailed through prayerletters.com should be submitted to our staff in order for your recipients to get them before Christmas.

December 17 – Please contact us by this date via Signal if you will need funds in your account before Christmas or the end of the year.

December 20 – All prayer letters submitted solely through MailChimp should be submitted to our staff in order for your recipients to get them by the end of the year.

December 21-25 – The Office will be closed in celebration of Christmas.

January 1 – November Financial Reports will be due for US Missionaries.

January 1 – December Financial Reports will be due for Non-Resident Missionaries.

January 4-5 – The Office will be closed for staff training.

January 8 – Missionaries will receive their statements of December Support Received.

January 13 – All missionaries will receive their final December support on this day, regardless of the day they normally receive support.

January 15 – December Financial Reports will be due for US Missionaries, along with any remaining receipts or financial paperwork for 2020.

February 1 – 1099 Forms and other tax documentation for the 2020 tax year will be available.

June 21-24 – Family Fellowship Week in Kinston, NC.

December Support

Please contact us via Signal by December 17 if you would like funds in your account before Christmas. Final December support distributions will be made on January 13 for all missionaries, regardless of their regular pay date. Contacting us by December 17 will enable us to schedule your funds around bank closings and holiday hours. Should you have an emergency need after December 18, you may contact our staff at the following numbers:

Kim O’Malley: 704-974-1008
Naomi Torberson: 704-692-7237

January Income Totals

During a typical month, we close the books on the 25th, and any checks received after that date are posted to the following month. Due to receipting requirements, we cannot do this in the month of December. As a result, please be aware that your December support total may be higher than normal, while your January support total may be lower than normal. Please be sure to plan ahead for this!

2020 Graduates

Congratulations to those in our missions family who have graduated in recent months!

Clarisse Gilliam graduated from Pimlico State High School on November 20. Pray for her as she seeks the Lord’s will for the future. Clarisse is the daughter of Kelly and Becca Gilliam, our missionaries in Australia.


Seth Folkers graduated with his Masters in Divinity from Baptist Theological Seminary in August. Bro. Folkers and his family serve in Cameroon. Pray for them as they return to the field in December.

New Baby

Congratulations to Stephen and Anelly Villarreal on the birth of Timothy Jeremiah. He was born on November 25. He weighed ___ and was ____ long. Timothy joins his older brother Stephen, Jr. (2.) Please pray for the Villarreals as they are on deputation to go to Mexico.

Uplift Podcast

The following recordings were recently published on uplift.wwntbm.com. You may access the site by entering the username: wwntbm and the password: gospel. These recordings for our missions family contain the Uplift calls in their entirety, including prayer requests and challenges to our missionaries. We hope they will encourage your heart.

Clarifying Your Message Over the Phone by Duey Whitfield

Go Forward by Mike Gali

Waiting for Results by Al Lorenzo

Do the Right Thing by Stephen Sorrel

Transitioning to the Field by David Landers

Things to Remember in Difficult Times by Markie Bullock

Flexible in the Spirit by Bill Wingard

God With Us by David Price

Get Out of the Shallows by Chris Swiatocho

International Medical Insurance

We recently became aware of two international medical insurance providers. If you would like to learn more about these providers, please see the information below.

Azimuth Risk Solutions LLC
Azimuth Risk Solutions heath insurance offers three types of medical insurance: short-term travel, extended major medical, and simplified issue. Rates vary depending on age and deductible of choice. You can check out the types of insurance and rates Azimuth provides on their website at https://www.azimuthrisk.com.

Cigna Global
Cigna Global insurance plans combine the reassurance of comprehensive inpatient cover, with the flexibility of optional additional modules, allowing you to build a plan that’s right for you. You can view their plan options and rates on their website at https://www.cignaglobal.com/international-medical-insurance.

I Serve Others – Tender: December 2020

by John O’Malley

The phrase, I Serve Others, captures all we want to do for the Lord at WWNTBM. Over the next few months, I will write on the values we hold dear in the phrase, I Serve Others. We have already looked at the words inspire and open.

Mary held the infant Jesus. God, robed in flesh as a newborn babe, is now in her arms. He Who spoke the world into existence, she now cradles.

Love fills the stable as first-time parents bring a Child, who is Christ the Lord, into a world in the midst of crisis, conflict, and confusion. Shepherds will soon arrive. Mary and her espoused husband will share this precious Babe with the world. He came to save His people from their sin.

As I see it, Joseph looks lovingly. Mary returns the look with understanding. Yes, their world changed. But, even more so, the whole world changed forever. Tenderness is etched in every word as well as in the silence of the scene.

Yes, tonight begins His journey to the cross. Mary will be present for each significant event of His life and ministry. He will become sin for us Who knew no sin. The suffering He will face will be harsh, tortuous, and violent. Yet, the lady who wrapped Jesus in swaddling clothes has only tenderness for this child of the Holy Ghost.

The tender spirit of the first Christmas night is the spirit we must have in every aspect of our lives and ministries. When the world is in conflict around you, be tender. When confusion abounds in your community, be tender. When there is trouble in your church and home, be tender. When there are fear and worry, be tender.

Our desire at World Wide New Testament Baptist Missions is to manifest tenderness. We desire to communicate with tenderness. We want to be a voice of calm, peace, and tenderness when you enlist our assistance.

When you are at your best, are you tender? When you are less-than-your-best, are you tender?

This Christmas season will produce many emotions. Let the tenderness of the Savior’s birth be in the tone, attitude, and spirit of your communication amongst all with whom you interact.

Merry Christmas.

Yours for the harvest,
John O’Malley

If this article has been an encouragement to you, you can email Bro. O’Malley here to let him know.

I Serve Others – Open: November 2020

by John O’Malley

The phrase, I Serve Others, captures all we want to do for the Lord at WWNTBM. Over the next few months, I will write on the values we hold dear in the phrase, I Serve Others. Last month, we looked at the word inspire.

This month, I write about the letter O in the phrase “I serve others.” O introduces the value of being Open. The culture of World Wide must be one where our eyes are open to see, our hearts are open to care, our minds are open to think, and our hands are open for you.

Look around your home and place of ministry. Has the ministry or an unpleasant person caused you to close the tools of ministry God gave you? We must never close these God-given tools of ministry (eyes, heart, mind, and hands). If we close these innate tools of ministry, we may miss God-orchestrated moments of personal and spiritual opportunity.

The people you serve on your field deserve your best. They deserve a missionary leader whose hand is open to give, whose ears are open to listen, whose heart is open to care, and whose mind is open to thoughtfulness.

I want the culture of the office of World Wide New Testament Baptist Missions to be we are open to your suggestions, ideas, and thoughts. Psalm 34:15, “The eyes of the Lord are upon the righteous, and his ears are open unto their cry.”

Like God, are your eyes open to those around you? Are your ears open to their cry? Is your heart still open to the very people you promoted on deputation and furlough to your supporters? Never allow closed hands, ears, hearts, minds, or eyes to make you turn away from those God placed you there to serve.

Yours for the harvest,
John O’Malley

If this article has been an encouragement to you, you can email Bro. O’Malley here to let him know.

From the Memo Board: November 2020

Dates to Know

November 1 – September Financial Reports will be due for US Missionaries.

November 1 – October Financial Reports will be due for Non-Resident Missionaries.

November 11 – Most US Banks will be closed for Veterans Day.

November 20 – Please contact us by this date via Signal if you will need funds in your account before Thanksgiving.

November 26-27 – The Office will be closed in celebration of Thanksgiving.

December 1 – October Financial Reports will be due for US Missionaries.

December 1 – November Financial Reports will be due for Non-Resident Missionaries.

December 13 – All prayer letters mailed through prayerletters.com should be submitted to our staff in order for your recipients to get them before Christmas.

December 17 – Please contact us by this date via Signal if you will need funds in your account before Christmas or the end of the year.

December 20 – All prayer letters submitted solely through MailChimp should be submitted to our staff in order for your recipients to get them by the end of the year.

December 21-25 – The Office will be closed in celebration of Christmas.

January 1 – November Financial Reports will be due for US Missionaries.

January 1 – December Financial Reports will be due for Non-Resident Missionaries.

January 8 – Missionaries will receive their statements of December Support Received.

January 13 – All missionaries will receive their final December support on this day, regardless of the day they normally receive support.

January 15 – December Financial Reports will be due for US Missionaries, along with any remaining receipts or financial paperwork for 2020.

February 1 – 1099 Forms and other tax documentation for the 2020 tax year will be available.

Mileage Guidelines for US Missionaries

A recent conversation with our CPA revealed our guidelines for mileage have been broader than the IRS allows for business/ministry deductions. Our procedures manual currently indicates that mileage to and from the church for non-ministerial functions such as mowing the grass or upkeep on the building is not allowed as ministry by the IRS, as it is considered ‘charitable miles’ rather than business/ministry-related. However, our manual also indicates that mileage to and from the church for ministerial activities (outside of regular services) such as counseling, Bible studies, etc., can be listed.

We have learned the IRS stipulates: “Transportation costs which may be deductible include trips for hospital and nursing home visits, attendance at conferences, or other church business. However, trips between the minister’s personal residence and the church are considered nondeductible commuting expenses.” Please note this clarification and be sure to consider this when submitting financial reports. This change will primarily affect those US Missionaries on the field, as those on deputation or furlough are primarily traveling for meetings or conferences.

Christmas Prayer Letter Services

If the office assists in mailing your prayer letters through PrayerLetters.com or PrayerLetters.com and MailChimp, please send us your information by December 13th for your recipients to receive it before Christmas. If we assist with your MailChimp emails only, please get us your information by December 20th in order for your recipients to receive them by the end of the year. Please be aware that letters received in our office after these days may experience delays due to the holidays. Please plan the timing of your letters accordingly, and contact the office if you have any questions. Thank you!

January Income Totals

During a typical month, we close the books on the 25th, and any checks received after that date are posted to the following month. Due to receipting requirements, we cannot do this in the month of December. As a result, please be aware that your December support total may be higher than normal, while your January support total may be lower than normal. Please be sure to plan ahead for this!

Upcoming Financial Reports for US Missionaries

Please prepare now to ensure that your year-end financial reports are submitted on time. October reports are due December 1, November reports are due January 1, and December reports are due January 15. If it is possible for you to submit reports before the due dates, that would greatly assistant our staff. Please note, it is fine to submit a report without waiting for the Line 1 income figure. We can add that for you as needed. Reports should be submitted to [email protected]. Please be sure to include all receipts for expenses $75 and over at the same time you submit your report so there are no delays in processing. Thank you for your help in these areas.

New Baby

Congratulations to Trevor and Sabrina Deneau on the birth of Felix Lou Deneau. He was born on November 1, weighing 7 lbs, 7 oz. and measuring 20 inches long. He joins older brothers Emrys (3) and Theodore (2). Please pray for the Deneaus as they are on deputation to go to Italy.

Uplift Resource

We recently added a new page on the Missionary Orientation School site train.wwntbm.com. Uplift recordings having to do with various topics such as Deputation, Missionary and Family, Prayer Letters, etc. have been categorized and linked on this page. If you are in need of encouragement in a certain area, we hope that this resource will be a blessing to you!

Uplift Podcast

The following recordings were recently published on uplift.wwntbm.com. You may access the site by entering the username: wwntbm and the password: gospel. These recordings for our missions family contain the Uplift calls in their entirety, including prayer requests and challenges to our missionaries. We hope they will encourage your heart.

Something Worth Waiting For by Mike Ward

God is in Control by David Landers

Forward March by Guy Grenade

Guarding a Glad Heart by Gabe Eiben

That Which is Shaking You is Shaping You by Adrian Hendricks

Time Management and Organization by Jeremy Kobernat

Hold On! by Charles David

Clarifying Your Message in Prayer Letters by Duey Whitfield

The Homegoing of Norma Heath

Norma Jean Heath
August 28, 1936 – July 5, 2020

Mrs. Norma Jean Heath passed into the presence of her LORD on Sunday, July 5th.  Mrs. Heath was born on August 28, 1936.  She married Dalton Heath on August 29, 1962.

Mrs. Norma was a Registered Nurse. She was a wonderful cook, seamstress, and gardener. She faithfully served the LORD alongside her husband in Liberia, West Africa, as well as in pastoral and Christian school ministries in the US.  She loved to read and study her Bible and had an extensive ministry teaching ladies. When the LORD called them back into missionary service, they joined WWNTBM and spent over 20 years serving in Micronesia and the Pacific. Eventually, they returned to the mainland, where they continued serving in a representative and recruitment role.

The Heaths have one daughter, Andrea, who is married to Paul Milner. They have two grandchildren, Bradley and Summer. (The Milners also served as missionaries with WWNTBM for many years, and Bro. Paul was a member of our Board of Reference.)

Proverbs 31:10-12  “Who can find a virtuous woman? for her price is far above rubies.  The heart of her husband doth safely trust in her, so that he shall have no need of spoil.  She will do him good and not evil all the days of her life.”

Condolences may be sent to Bro. Heath at [email protected],
and to the Milners at [email protected].

From the Memo Board: October 2020

Dates to Know

October 1 – August Financial Reports will be due for US Missionaries.

October 1 – September Financial Reports will be due for Non-Resident Missionaries.

October 12 – Most US Banks will be closed for Columbus Day.

November 1 – September Financial Reports will be due for US Missionaries.

November 1 – October Financial Reports will be due for Non-Resident Missionaries.

November 11 – Most US Banks will be closed for Veterans Day.

November 20 – Please contact us by this date via Signal if you will need funds in your account before Thanksgiving.

November 26-27 – The Office will be closed in celebration of Thanksgiving.

December 1 – October Financial Reports will be due for US Missionaries.

December 1 – November Financial Reports will be due for Non-Resident Missionaries.

December 13 – All prayer letters mailed through prayerletters.com should be submitted to our staff in order for your recipients to get them before Christmas.

December 17 – Please contact us by this date via Signal if you will need funds in your account before Christmas or the end of the year.

December 20 – All prayer letters submitted solely through MailChimp should be submitted to our staff in order for your recipients to get them by the end of the year.

December 21-25 – The office will be closed in celebration of Christmas.

January 1 – November Financial Reports will be due for US Missionaries.

January 1 – December Financial Reports will be due for Non-Resident Missionaries.

January 8 – Missionaries will receive their statements of December Support Received.

January 13 – All missionaries will receive their final December support on this day, regardless of the day they normally receive support.

January 15 – December Financial Reports will be due for US Missionaries, along with any remaining receipts or financial paperwork for 2020.

February 1 – 1099 Forms and other tax documentation for the 2020 tax year will be available.

Medicare Enrollment

We have recently learned that US individuals who fail to sign up with the Social Security Administration for Medicare benefits at least three months prior to their 65th birthday may owe a monthly late penalty for the rest of their years while they are on Medicare. If you are nearing your 65th birthday, we recommend that you click here to learn more. We are not sure how Medicare benefits affect individuals overseas. However, if you are in the US, you may wish to look into supplemental insurance coverage to help with medical needs not covered by Medicare. If you do not already have a company or agent for insurance, please let us know and we can send you contact information for companies who may be able to assist you.

Financial Report Reminder

As we enter the last quarter of the year, thoughts turn to year-end tax procedures. Many people begin thinking of last-minute deductions that will affect them. For our US Missionaries, if you anticipate making large ministry purchases and you desire the purchase to be a deduction in the year 2020, you may wish to make the purchase by the end of November. Because of the way our 1099s are calculated, December expenses are “reimbursed” out of January income, so the tax benefit on your 1099 would actually be considered a 2021 reimbursement. Regardless of when the purchase is made, you will still receive a tax benefit. However, we wanted you to be aware of these deadlines as you plan your expenses over the next few months.

Please keep in mind the due dates for financial reports. With the holidays approaching it is easy to let these slip past, but our CPA has encouraged us we need to keep to the due dates, per IRS regulations. The best situation is for you to report all ministry expenses through WW, thus providing the fullest tax benefit. If you do not submit an MFR on time, you can still submit it on your personal taxes on a Schedule C. If you are not currently submitting financial reports we suggest you consider this option. If you have questions about this, please contact Naomi Torberson.

Celebrating 50 Years

In 1971, God brought to fulfillment the dream He had planted in Bill Wingard’s heart to start a missions agency. That same year, Calvary Baptist Church of New Bern hosted the first annual Family Fellowship Week. The Lord willing, June 21-24, 2021, New Testament Baptist Church of Kinston will co-host the 50th Family Fellowship Week, along with Calvary of New Bern. The week will celebrate the completion, rather than the beginning, of our 50th year of service. Mark your calendars and make plans now to attend!

Uplift Podcast

The following recordings were recently published on uplift.wwntbm.com. You may access the site by entering the username: wwntbm and the password: gospel. These recordings for our missions family contain the Uplift calls in their entirety, including prayer requests and challenges to our missionaries. We hope they will encourage your heart.

Hard Days, Hurting Days, Humble Days by Jeremy Kobernat

Christ’s Righteousness by Josh Wagar

Deputation Email Using MailChimp by Kevin Taylor

God Provides by Matthew Rose

Christ is All I Need by James Grandinetti

Meekness by Jonathan Earnhart

A Chance to Reassess by Ken Sparks

Bible Translation by Steve Zeinner

Being Real on Deputation by Jacob McKinney

Success or Failure? by Ghassan Haddad

Where is Your Focus? by Daniel Fetter

I Serve Others – Inspire: October 2020

by John O’Malley

In recent months, I shared with you the core values of World Wide New Testament Baptist Missions. These values are best remembered with the acrostic: SERVE. We believe we are at our best when we are Selfless, Eager, Responsible, Valuable, and Exceptional.

We attempt to exemplify these traits in every communication with you. We review these values every week in our staff meeting. We inspect ourselves weekly to make sure we meet what we expect of ourselves.

The acrostic SERVE fits in a larger sentence acrostic: I Serve Others. This phrase, I Serve Others, captures all we want to do for the Lord at WWNTBM. Over the next seven months, I will write on the values we hold dear in the phrase, I Serve Others.

The first value of this phrase is the word Inspire.

We choose daily to inspire or depress people with our words. You meet people in your community, your church, your ministry. These people need words which will build them, better them, and bless them. It is hard to choose the right words. Our emotional health, our spiritual discipline, and our temperament all play a role in whether we will use words which inspire or words which depress or deflate people.

Solomon’s words help me and haunt me: Death and life are in the power of the tongue: And they that love it shall eat the fruit thereof. (Proverbs 18:21) My words will either kill someone or will give them life.

Think of all the words you used this week. How many words made someone die a little on the inside. How many of your words breathed life into a person? Did your spoken or written words wound an entire segment of society, a child, a spouse, a co-worker, or a friend?

Perhaps you are like me. I prefer to hear words which give life. I dislike hearing words which cause me to die a little on the inside. I despise it even more when I choose words which cause people to die on the inside.

Since heart surgery, I’ve given thought to an epitaph, whether etched in stone on a marker, or on hearts of the people I met. I want it to be, John pointed people to Jesus and inspired people.

Our words can suffocate or strengthen. Our words can inspire or depress. It is easier to use words which hurt others. It is a challenge and a choice to use words to breathe life into people.

Our staff at WWNTBM want to inspire you every time we speak with you. It is easy to speak words of life to you because you inspire us. You inspire us with your kindness, tenderheartedness, and forgiveness. (Ephesians 4:32) You inspire us with your faithfulness when we see you facing trauma, trouble, and trials. You inspire us with your words. Your words speak life into our staff.

Please know, wherever you are in the world today, I believe in you. I believe in the work God called you to do for Him. I believe you are the right person in the right place at the right time. I believe the best about you. I believe you can do all God called you to do.

There are plenty of mean things to say about mean people. Let us be people who inspire others to go further, do more, and be who God wants us to be.

I am inspired when I think of you!

Yours for the harvest,
John O’Malley

If this article has been an encouragement to you, you can email Bro. O’Malley here to let him know.

From the Heart of a Missionary: September 2020

Disappointments
by Lou Ann Keiser

I will never forget how disappointed I was when I saw Plymouth Rock. My impression from history books was that it would be an outcropping, a large rock—like Gibraltar. But, it wasn’t. Our family walked over to it, looked down from the railing, and it was only a stone. To be fair, it’s a big stone and probably weighs a few tons. Stamped with 1620, it’s thought to be the same one the Pilgrims saw.

I was dumbfounded. This is it? Okay, let’s move on. Why even include this rock in the history books?

For an entirely different reason, I was disappointed with the site of Custer’s Last Stand at Little Big Horn—the great battle between the Lakota, Northern Cheyenne, and Arapaho Native American tribes against the Seventh Cavalry Regiment of the United States Army. Legend has it that only one army man survived. They were entirely outnumbered, and it was a sad day.

My disappointment, however, was in the signage. At the time of our visit, there were some fine granite monuments, detailing the happenings during the battle from sites that overlook the battlefield. It’s a desolate, hilly place. One can easily picture the action.

One of these monuments divided the words as needed in order to fit its tapered shape: TR-OOPS and BESIE-GED were two of the hyphenating gems we noted, carved with care into the beautiful gray granite. My family was cracking up. I am sure General Custer felt worse than “oops” when he perceived the multitude surrounding him.

We quoted “Bessie-Jed” the remainder of our trip. It was funny but disappointing that the stone carver wasn’t more familiar with rules for syllable divisions. It’s amazing that the National Park Service actually put up those stones without correcting them. TR-OOPS, for sure!

All of us have been disappointed at one time or another—and not only with stones. We might be disappointed in people and circumstances.

My father used to sing a song, “There’s No Disappointment in Jesus.”*

“There’s no disappointment in Jesus,
He’s more than my tongue can tell;
His love is so sure and so steadfast,
His friendship divine will not fail.
Chorus:
There’s no disappointment in Jesus,
He’s all that He promised to be;
His love and His care comfort me everywhere;
He is no disappointment to me.”

When everything around us is crazy—as it is now—Jesus never changes. Jesus Christ the same yesterday, and today, and forever (Hebrews 13:8). This means that the same God who created the world, parted the Red Sea and dried the path, led His people with a column of fire and cloud, and then sent His Son for us is the same God we know today.

That same Jesus who healed the sick, raised the dead, read men’s thoughts, and cast out demons is with us today.

There is no disappointment in Jesus. He’s perfect. He loves you. He saves. He rescues. He’s a refuge for us. We can call out, and He actually translates our prayers to God. He acts as a lawyer, representing us to God. He cares.

I don’t know what you face today. Whatever it is, you can run to Jesus. There is no disappointment in Him.

Come unto me, all ye that labour and are heavy laden, and I will give you rest. Take my yoke upon you, and learn of me; for I am meek and lowly in heart: and ye shall find rest unto your souls. For my yoke is easy, and my burden is light. (Matthew 11:28-30)

*by John C. Hallett, 1940.

If this article has been a blessing to you, let Mrs. Lou Ann Keiser know here. Disappointment first appeared on Lou Ann’s blog in May 2020. 

From the Memo Board: September 2020

Dates to Know

September 7 – The Office will be closed in celebration of Labor Day.

October 1 – August Financial Reports will be due for US Missionaries.

October 1 – September Financial Reports will be due for Non-Resident Missionaries.

November 1 – September Financial Reports will be due for US Missionaries.

November 1 – October Financial Reports will be due for Non-Resident Missionaries.

New Staff Member

Mrs. Hannah Brenneman joined the WWNTBM office staff on Monday, August 17, 2020. She and her family recently moved to Marion, NC, where her husband Daniel is pastoring the Maranatha Baptist Church. The Brennemans have three children: Alec (13), Ariana (9), and Ava (5). As an office assistant, she will review and communicate with you about your monthly financial reports. She will also help schedule you for our online missions conference and Uplift. Her email address is [email protected]. We are excited to have her as a part of our staff! Click here to watch an interview with Bro. O’Malley.

New Baby!


Selicia Leseli Ortiz was born on August 24. Her name means salt and light, and she is the daughter of Rolando and Hannah Ortiz, who minister in Mexico. The Ortizes have three other children: Azelia (6), Viana (5), and Amadeo (2). Selicia is the granddaughter of Fred Jr. and Beth Daniel.

Notice from the IRS about 2019 Tax Returns

If a taxpayer mailed a check with or without a tax return, it may be unopened in the backlog of mail the IRS is processing due to COVID-19.

Any payments will be posted as the date the IRS received them rather than the date the agency processed them. To avoid penalties and interest, taxpayers should not cancel their checks and should ensure funds continue to be available so the IRS can process them.

To provide fair and equitable treatment, the IRS is providing relief from bad check penalties for dishonored checks the agency received between March 1 and July 15 due to delays in this IRS processing. However, interest and penalties may still apply. See www.irs.gov/payments for options to make payments other than by mail.

Uplift Podcasts

The following recordings were recently published on uplift.wwntbm.com. You may access the site by entering the username: wwntbm and the password: gospel. These recordings for our missions family contain the Uplift calls in their entirety, including prayer requests and challenges to our missionaries. We hope they will encourage your heart.

We had several problems with the Uplift audio files over the past several months. Many of these were recorded at the end of 2019/beginning of 2020. Thankfully, we were able to get the audio sorted out so that we could share these times of encouragement and idea-sharing with you.

A Great Burden by Jim Davidson

I Feel Alone by Josh Wagar

Biblical Leadership by Joel Dickens

Reasons to be Thankful by Gene Krachenfels

Fear Not by Daniel Fetter

The Birth of Christ and Revival by Edgar Feghaly

A Culture of Exceptionality: September 2020

by John O’Malley

This article is part six in a six-part series on the core values and culture of your missions office. Each article in this series focuses on the values we display when we are at our best. The five values are Selfless, Eager, Responsible, Valuable, and Exceptional.

Customer service experts teach the little things a company does for their customers are the things which make an enormous difference for their customers.

Enterprise Leasing once had an employee suggest they give a bottle of cold water to their cars’ renters. Now, you can expect a cold bottle of water at the time of rental.

The worldwide hotelier, The Ritz-Carlton, teaches their people they are ladies and gentlemen who serve ladies and gentlemen. One of their parking lot attendants who valet parked a guest’s car noticed the driver had a certain flavor of Gatorade (a sports beverage) in his cup holder. Upon check out, the parking attendant had a cold Gatorade of his preferred flavor, waiting in the customer’s cup holder.

Chick-fil-a, an American quick-serve restaurant, follows the same line of thinking as The Ritz-Carlton. The team members in their restaurants learn the value of replying when thanked, “My pleasure.” In the business world, some would say, these are exceptional gestures.

The business world should take note. Christ made clear in His Sermon on the Mount the exceptional principles He expected of His kingdom’s subjects. In Matthew five, we read:
But I say unto you, That ye resist not evil: but whosoever shall smite thee on thy right cheek, turn to him the other also. And if any man will sue thee at the law, and take away thy coat, let him have thy cloke also. And whosoever shall compel thee to go a mile, go with him twain. Give to him that asketh thee, and from him that would borrow of thee turn not thou away. Matthew 5:39–42

Notice the exceptional expectations Christ shares. He expects when we have a loss of dignity that we turn the other cheek. The Lord expects when threatened (sued for our shirt), we go beyond all expectations and give them our outer coat. When compelled by authorities, we are to go the second mile. When people ask, we give. When people need to borrow, we do not ignore them.

When Christ said these words, I am sure His words raised eyebrows amongst His hearers. The areas of exceptionality covered personal, legal, governmental, and financial matters. God calls His people to exceptionality.

When we serve you, we believe every communication, every interaction, every transaction must reach the threshold Jesus set. Choosing to be exceptional in life, ministry, marriage, and with your children will never fail to pay off. When we are exceptional with our co-workers, our church people, the heathen, and each other, we look like Christ requires.

Try this. This month, look for people who may seem prickly and do something exceptional for them. Anyone can be exceptional to the pleasant people in their lives. It takes sacrifice to be exceptional and Christlike.

If we ever miss the mark of being selfless, eager, responsible, valuable, or exceptional, I want to know so we can improve our service to you.

It is a joy to SERVE with you.
Yours for the harvest,

John O’Malley

If this article has been an encouragement to you, you can email Bro. O’Malley here to let him know.